smover Credits Program

What this is

smover is a technology platform that helps consumers manage real estate transactions. We build software for moving, search, agent matching, transaction tracking, and document handling. Agents who maintain a verified showcase on smover are members of the smover platform. As platform members, they participate in a closed-loop loyalty rebate program: when a buyer or seller they brought to smover purchases smover move ($295), the agent earns a $50 credit toward their own smover subscription.

This is a rebate on what the agent pays smover. Credits are non-cashable, non-transferable, and redeemable only against the agent’s own smover subscription or feature unlocks. They are not a financial instrument, do not represent currency, and have value only within the smover platform.

What smover move is, and what it isn’t

smover move is consumer transaction-management software. It tracks timelines, deadlines, and contingencies in a real estate contract, and gives buyers, sellers, and their agents shared visibility into deal status. Buyers and sellers use smover move to understand where they are at any point in their transaction.

smover move does not, and is not designed to:

• originate, process, or fund mortgage loans
• provide title services, title abstracts, or title insurance
• hold or disburse funds of any kind, including earnest money or closing funds
• prepare, execute, or record settlement documents
• conduct or facilitate closing
• schedule or perform inspections
• provide credit reports, appraisals, or attorney services
• act as a settlement agent

smover move is not a settlement service as that term is defined at 12 C.F.R. § 1024.2(b). smover is not a real estate brokerage and not a settlement service provider. Settlement services in any real estate transaction continue to be performed by the licensed professionals the consumer separately engages (lenders, title companies, attorneys, settlement agents).

How credits are earned

A smover credit is created when all of the following happen:

1. You are a verified, claimed agent on smover with an active subscription tier (or active free-tier showcase).
2. A buyer or seller you brought to smover via your personal share link purchases smover move.
3. The consumer’s payment settles successfully.

When those three conditions are met, $50 in smover credits is added to your agent_credits balance, visible on your agent dashboard credit widget.

One credit per move. The system enforces this at the database level: each smover move transaction generates exactly one credit, attributed to the agent in the consumer’s referral attribution cookie at the moment of payment (last-touch attribution, 30-day window).

How credits are redeemed

Under current policy, smover credits may be redeemed against:

• Your monthly smover subscription (Starter / Pro / Premier tiers). The credit reduces the dollar amount you owe smover on your next billing cycle.
• Feature unlocks on your agent dashboard (e.g. additional interview capacity above your tier’s default).

smover credits cannot be:

• Cashed out to a bank account, debit card, or PayPal.
• Transferred to another agent, agency, or third party.
• Applied to a consumer’s smover move purchase to discount their price.
• Exchanged for cryptocurrency, gift cards, or any other instrument.

This is a closed-loop loyalty rebate. Credits have value only within the smover platform and against the agent’s own subscription.

Consumer disclosure

When a consumer arrives at smover via an agent’s referral link, the smover move checkout page displays the following disclosure above the purchase button:

If you arrived at smover through a real estate agent, that agent may earn smover platform credit when you purchase smover move. The credit is redeemable only against the agent’s own smover subscription and does not affect the price you pay. Your purchase of smover move is entirely your decision.

The disclosure runs every time, regardless of whether attribution is present, to keep the consumer-facing experience consistent and transparent.

Agent disclosure obligation

Agents who recommend smover move to consumers they represent or anticipate representing in a real estate transaction must disclose their participation in the smover platform program before the consumer’s purchase. This is captured in §4.7 of the Member Services Agreement and is the agent’s responsibility under their own professional and ethical obligations, including Article 6 of the National Association of REALTORS Code of Ethics.

To make compliance easy, smover provides a one-paragraph disclosure template in the agent dashboard that agents can paste into their client communications.

Expiration

Credits expire 12 months from the date they are earned. We send a reminder email 30 days before expiration so you have time to redeem. Expired credits cannot be reinstated.

Tax treatment

General principle: non-cashable loyalty rebates redeemable only against the issuer’s own services are treated as discounts on the purchaser’s existing service expenditure, not as taxable income. See IRS Publication 525 on rebates.

Under current policy:

• smover does not issue 1099-MISC forms for credits earned, regardless of dollar amount, because credits are not income, they are rebates on what the agent pays smover.
• If the IRS or another regulator later re-characterizes the program as income, smover will issue corrected 1099 forms covering the affected tax year.
• Agents should consult their own tax advisor if their accounting treatment of platform rebates requires a specific characterization.

This is general information and not tax advice for any specific agent’s situation.

Compliance positioning

smover operates as a technology platform. The Credits Program is a closed-loop loyalty rebate on the agent’s own smover subscription. Two facts anchor the program:

smover move is not a settlement service. It is consumer transaction-management software (see “What smover move is, and what it isn’t” above). It does not perform any function defined as a settlement service under 12 C.F.R. § 1024.2(b). Accordingly, an agent’s recommendation of smover move to a consumer is not a referral of settlement service business under 12 U.S.C. § 2607(a), and the credit is not a fee, kickback, or thing of value paid in connection with such a referral.

The agent’s professional obligations are the agent’s responsibility. Agents using smover are independent licensed professionals. They are responsible for their own brokerage license, state-law compliance, fair housing obligations, and adherence to applicable codes of ethics (including NAR Articles 6 and 7 where applicable). The MSA includes an explicit disclosure obligation (§4.7) requiring agents to inform consumers about the platform program before any consumer purchase. smover provides disclosure templates to support compliance but does not direct the substance of the agent’s real estate practice.

Acceptance

The first time an agent earns a smover credit, the system surfaces a Member Services Agreement (MSA) for acceptance. The MSA documents the credit program’s terms, the non-cashability, the non-transferability, the 12-month expiration, the product scope of smover move, and the agent’s disclosure obligation. After MSA acceptance, the credit becomes redeemable.

Changes to this program

smover may modify the credits program with 30 days’ notice to active participants. Material changes (e.g. modifying redemption types, changing earn ratios, ending the program) require notice and a reasonable wind-down period for unredeemed credits. We will not retroactively void earned credits except in the case of fraud or abuse.

Questions

Email hello@smover.co or reach Philip directly at philip@smover.co.

See also Privacy Policy, Terms of Service, DMCA Policy, or Fair Housing.