Privacy Policy
Last Modified: September 2024
This Privacy Policy explains how smover.co ("smover", "we", "us", or "our") collects, uses, shares, and processes personal information in connection with our websites, including https://www.smover.co and other websites we own and operate that link to this Privacy Policy (the "Sites"). It also applies to our related content, platforms, services, products, and other functionality offered on or through our services (collectively, the "Services"). This Privacy Policy does not address our privacy practices relating to smover job applicants, employees, and other personnel.
What Is Personal Information?
When we use the term "personal information" in this Privacy Policy, we mean information that identifies, relates to, describes, or is reasonably capable of being associated with, or linked to, an individual or household. It does not include aggregated or de-identified information that cannot be linked to a specific individual.
How We Collect and Use Personal Information
Personal Information Collected from Individuals
- Contact Information: Such as name, email address, mailing address, and phone number. We use this to fulfill your requests and communicate with you.
- Account Information: Including personal or business information when you register for an account. This may include your name, email address, username, password, and payment information. We use this to manage your account, provide Services, and for customer support. Payment processing is handled by a third-party provider (e.g., Stripe), and we do not store payment details.
- Recorded Conversations: Such as phone calls with our team for training, quality assurance, and Service provision purposes.
- Other Inquiry and Communications Information: Including information provided via email, phone, or text. We use this to investigate and respond to inquiries and enhance our Services.
- Marketing Email Information: Such as your email address and preferences. You may opt-out of promotional emails at any time.
- User Content: Including files, documents, or other information you upload. We use this to provide our Services.
- Feedback Information: Such as testimonials, ratings, or feedback. With your consent, we may post testimonials along with your name.
- Commercial Information: Such as home purchase data, product interests, and business addresses, which we use in connection with services like real estate transactions.
Personal Information from Third Parties
We may obtain personal information from third parties, such as:
- Affiliates: Companies owned or controlled by smover, or under common ownership.
- Service Providers: Such as payment processors, marketing agencies, or survey providers.
- Business Partners: Who may share information about your purchases or activities.
- Social Media Networks: Such as information from your interactions with our content on platforms like Facebook, LinkedIn, or Google. We use this information to operate and improve our Services and for communication purposes.
Other Uses of Personal Information
We may also use personal information:
- To provide the requested Services;
- To improve, update, and monitor the Services;
- For quality assurance, security, and legal compliance;
- To customize and market our Services;
- To facilitate corporate transactions (e.g., mergers, sales);
- To defend our rights or comply with legal obligations.
Cookies and Data Collection Technologies
We and our third-party partners use cookies and similar tracking technologies to collect information about your usage of the Services. This may include device information, browsing behavior, and location data. We use this data to improve user experience, customize content, and serve targeted ads. You can manage your cookie preferences through your browser settings.
Our Disclosure of Personal Information
We may disclose personal information:
- With Affiliates: We share information with companies under common ownership or control.
- Service Providers: Third parties that provide services on our behalf, such as marketing or payment processing.
- Business Partners: We may share information with partners who help deliver our Services.
- Legal Obligations: To comply with legal requirements or protect our rights.
We do not sell personal information to third parties.
Your Choices
- Phone, Text, and Email Communications: You can opt out of promotional communications at any time by following the instructions in the communication.
- Modifying or Deleting Your Information: You can update or request deletion of your account information by logging into your account or contacting us at info@smover.co.
- Cookies: Manage cookies through your browser settings.
Children's Privacy
Our Services are not intended for children under the age of 16. If we learn that we have collected personal information from a child under 16, we will delete the information.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal or regulatory requirements.
Data Security Measures
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
International Data Transfers
If applicable, we handle data transfers outside your jurisdiction with appropriate safeguards to ensure your data is protected.
User Rights Under Specific Regulations
If applicable, we respect your rights under regulations such as GDPR or CCPA, including the right to access, correct, delete, and port your personal information.